Our cancellation policy and fees
Payments & Cancellation Policy
When an appointment has been made for you at A Foot Ahead Podiatry and Healthcare. that time slot is exclusively held for you. If you do not attend, and have not cancelled within the required notice period the appointment cannot be reallocated to another patient. In common with other medical clinics we therefore operate a strict cancellation policy.
You will normally receive a text and a email to remind you of your appointment date/time, however, this is a courtesy service and should not be relied upon. Please ensure that we have the most up-to-date contact details for you at time of booking. Patients are responsible for ensuring appointments are kept or cancelled with more than 24 hours notice.
Cancellation with more than 24 hours notice given - No Charge
Cancellation within 24 hours of appointment - 50% of treatment fee will be charged
Cancellation or non-attendance on day of appointment - 100% of treatment fee will be charged
Late arrival for appointment - we will endeavour to treat you in the time remaining, but the full treatment fee will still be payable If you arrive more than 10 minutes late for your appointment you may be refused treatment, and the full treatment fee will still be payable.
If you have not paid in advance for your appointment, any outstanding cancellation fees will be charged at your next visit.
Please be aware when booking a home visit appointment that we endeavour to aim to give your preferred time, however it is subject to change. We have been required to set up a system to reduce pollution and the spread of COVID-19 when arranging house visits. We will call prior to the appointment to confirm an exact time. It is best to give an hour before and an hour after your appointment time in case we are running early or late.
If you have not previously attended A Foot Ahead Podiatry and Healthcare for treatment, payment for your first appointment will be payable in advance. This can be made when booking online, or via an sms/email link which will be sent to you if you book by phone. For any subsequent appointments you will simply pay on the day, following treatment.
NAIL SURGERY / VERRUCCA NEEDLING / COSMETIC NAIL RECONSTRUCTION
A deposit of 50% of the total fee will be payable in advance for these treatments. This can be made when booking online, or via an sms/email link which will be sent to you if you book by phone.
PRESCRIPTION / CUSTOM ORTHOTICS
Payment in full for prescription/custom orthotics and insoles will be required at time of ordering.
A deposit of 50% of the total fee will be payable in advance for these treatments. This will be taken when booking for treatment after having an Anti-wrinkle and Anti-ageing Consultation